20 years of storytelling for business by international trainers and storytellers Speakers' Corner
International trainers and storytellers

Who services your beach?

We were in Turkey last month seeing some old Turkish advertising friends and had a short break in a Radisson Blu Hotel in Cesme (near Izmir on the Aegean).

The weather was perfect 30 degrees with a sea breeze.

The first day we went to the beach before the crowds and found a hotel employee walking along the beach and picking up any object (small stones mainly) which could have given a sharp nick.

It certainly gave a good impression of customer care.

However, after a few hours of sunbathing we were ready for a cool drink. Now where was a hotel employee – sadly nowhere on the beach. So we had to go searching. When our drinks were delivered they came with a smile and a pot of nuts โ€“ but we had to make the trip 4 times in total that day.

That evening we talked to the manager and said how much more business the hotel could achieve [not to mention even better reviews] if they had staff walking around the beach taking orders.

The next day, the problem was solved. There were waiters everywhere. The hotel must have done a roaring trade.

Are you and your team out there looking for business?

barrygraham

Posted by Barry Graham on Monday, July 15th, 2019 in FeaturesNews
Tags: ,