We were in Turkey last month seeing some old Turkish advertising friends and had a short break in a Radisson Blu Hotel in Cesme (near Izmir on the Aegean).
The weather was perfect 30 degrees with a sea breeze.
The first day we went to the beach before the crowds and found a hotel employee walking along the beach and picking up any object (small stones mainly) which could have given a sharp nick.
It certainly gave a good impression of customer care.
However, after a few hours of sunbathing we were ready for a cool drink. Now where was a hotel employee – sadly nowhere on the beach. So we had to go searching. When our drinks were delivered they came with a smile and a pot of nuts – but we had to make the trip 4 times in total that day.
That evening we talked to the manager and said how much more business the hotel could achieve [not to mention even better reviews] if they had staff walking around the beach taking orders.
The next day, the problem was solved. There were waiters everywhere. The hotel must have done a roaring trade.
Are you and your team out there looking for business?