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International trainers and storytellers

Who services your beach?

We were in Turkey last month seeing some old Turkish advertising friends and had a short break in a Radisson Blu Hotel in Cesme (near Izmir on the Aegean).

The weather was perfect 30 degrees with a sea breeze.

The first day we went to the beach before the crowds and found a hotel employee walking along the beach and picking up any object (small stones mainly) which could have given a sharp nick.

It certainly gave a good impression of customer care.

However, after a few hours of sunbathing we were ready for a cool drink. Now where was a hotel employee – sadly nowhere on the beach. So we had to go searching. When our drinks were delivered they came with a smile and a pot of nuts โ€“ but we had to make the trip 4 times in total that day.

That evening we talked to the manager and said how much more business the hotel could achieve [not to mention even better reviews] if they had staff walking around the beach taking orders.

The next day, the problem was solved. There were waiters everywhere. The hotel must have done a roaring trade.

Are you and your team out there looking for business?


Posted by Barry Graham on Monday, July 15th, 2019 in FeaturesNews
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