20 years of storytelling for business by international trainers and storytellers Speakers' Corner
International trainers and storytellers

A lesson in leadership – the story of a barista

Simon Sinek, international speaker, tells a story on You Tube about Noah, a barista working in the Four
Seasons Hotel in Las Vegas.   https://www.youtube.com/watch?v=RyTQ5-SQYTo

Simon felt the service and quality of the coffee was of a high order so he asked Noah how he kept it up.

Noah replied: “That’s easy – I love my job. Throughout the day managers will walk past and ask how I’m doing
and if there’s anything I need. Not just my manager but any manger. I feel supported here.”

Noah then went on to say: “I also work at Caesar’s Palace, where I keep my head just under the radar
because I don’t want to get in trouble. I just want to get through the day and make my paycheck.”

Same person – different management style – different outcomes.

When was the last time you praised anyone in your office?


Posted by Barry Graham on Monday, February 3rd, 2020 in FeaturesNews
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