Are you thinking about your client’s expereince every time you spend time with them?
We did a trip around Covent Garden, Regents Street, Oxford Street and went into many stores.
The one which impressed us most was the Tommy Hilfiger store on Regent Street.
From our last visit it felt like they had doubled the floor space. The interior decoration was outstanding; the product range extensive; a stylish coffee bar on the first floor; the staff friendly, helpful and fun and the prices were highly competitive.
We couldn’t leave without telling one of the managers what a great experience we had.
This was a retailer that had thought about the expectations of shoppers today.
Are you giving your clients an experience worth their visit?