Are you giving your clients an experience worth their visit?
Apparently, the last words of John Sainsbury (Founder of Sainsbury’s Food Retailers) were: “Keep the shops well lit!”
Are you well lit?
We have often quoted the Red Arrow Story about the way they conduct debriefing after every flight. It is not the Squadron leader that delivers the review but rather a different member of the team each time. Each pilot has to learn to analyse and deliver constructive criticism – yes even tell the leader that […]
One of our key pieces of advice we give our delegates is to speak from the heart. It doesn’t matter how intelligent or knowledgeable you are, if you don’t engage your audience from your heart felt opinion you will fail to connect and persuade. So we were very interested to read about how important this […]
Our capacity to disagree on the whole helps us to reason better. It helps us to rationalise our strongest case. Without disagreement there can be no expression of your ideas.