Best Face
Remember the power of ‘putting your best face on’ even when the unexpected happens. However you’re feeling inside, greet everyone with a smile.
You are my sunshine – Knee shur was deh young quong
If you want to get through to people you must speak their language
A Complaint is a Gift
A complaint is a gift – how else can you learn?
Love of selling makes the world go round…..
We started our training initiative focusing exclusively on the UK market but when training budgets were cut in the Recession, we extended our offer internationally. [We’re working in Toronto in early April and should be back in Switzerland in May.] Canada will be our 28th international market – proof that a “Love of selling makes the world go round!”
Audience is King
Never approach a speech or presentation thinking it has only limited appeal. You can always introduce them to your ‘Bigger Picture’ and make them glad they heard what you had to say. Every member of your audience should feel their time with you was well spent.
The Power of Silence [or when to shut up
Never be afraid of silence. Knowing when to shut up is a powerful skill for any presenter. Your audience needs a chance to catch up and reflect on what you’re saying and to see if your message is for them. They must feel you are talking to them and unless you shut up sometimes they will switch off.